Public Administration in India as a mechanism for social change

Article Courtesy: http://www.lawyersclubindia.com/articles/Public-Administration-in-India-as-a-mechanism-for-social-change-5309.asp#.Va6gmPmqqko

The administration of government, like a guardianship ought to be directed to the good of  those who confer, not of those who receive the trust. - Marcus Tullius Cicero

  

Introduction

Public administration is "centrally concerned with the organization of government policies and programmes as well as the behavior of officials (usually non-elected) formally responsible for their conduct".

Many unelected public servants can be considered to be public administrators, including heads of city, county, regional, state and federal departments such as municipal budget directors,human resources (H.R.) administrators, city managers, census managers, state [mental health] directors, and cabinet secretaries. Public administrators are public servants working in public departments and agencies, at all levels of government.

Public administration in India plays a very important role, not only as an instrument of governance but a mechanism for social change and progress in the country. Public administration today should not only protect its citizens from internal and external damages, but take an active role in the social, political, economic and cultural development of the country.

Public Administration- The Integral and Managerial Views of Administration

According to some, ‘administration’ is the sum total or the whole complex of activities, manual, clerical, technical, and managerial which are undertaken to realize the objective in view, i.e. the implementation of of the policy or policies in a given field, while according to others ‘administration’ is not the sum-total of the activities undertaken in pursuance of a purpose but just one of them concerned with management, which unites and controls the rest of them as parts of a co-ordinated endeavour. The above two views can be categorized regarding the nature of administration as ‘the integral’ and ‘managerial’ views respectively [1].

India is unique in many respects with its diverse culture, languages and many states. People of some states enjoy good prosperity, high literacy, developed infrastructure and rule of law while many are wanting in different degrees in some or all parameters although they are all under a common union government with the same financial, legal and administrative system.

In this article the author has focus on the issue of social change due to the effective public administration system in India. How a system of democratic governance can make public life meaningful and more enjoyable. The administrative system, which initially was considered as against the Rule of Law of Dicey, and how it bring vehement change in the Indian Legal and Social system. The present study will be useful for the legal system which still lacks in several respects of public life. This article may be helpful for the government systems, bureaucrats and rulers who have not been focused on the use and effectiveness of the administration agency.

Governance vs. government

Governance and government are interchangeable in the sense the process of governing, but they differ in other senses. Government often refers to the governing body itself, whilegovernance often refers to the act of governing. So members of a government are engaged in governance[2].

Meanwhile, governance is often the better word for the administration of nongovernmental organizations (corporations, for example), while government works better in reference to the public administration of nations, states, municipalities, etc.

Governance is therefore a vital development issue that government can ill afford to neglect. Government effectiveness and stability, Rule of Law, Public administration, Public finance and outcomes were a few selected governance indicators taken by a study group for evaluating India’s standing amongst different countries. However subjective it could be, this assessment revealed that India compared favorably with many developing countries though it had a long way to go to attain the levels of developed countries[3]. The plus points in our favor are India’s vibrant democracy, unfettered press, fearless judiciary and efficient administrative service.

In the political sciences, governance has been defined as the ‘‘conscious management of regime structures with a view to enhancing the legitimacy of the public realm’’. Today Governance is distinct from Government. Governance is a way to manage power and policy, while government is an instrument to do so. Governance is seen as an alternative to conventional top-down government control, yet issues of legitimacy and accountability abound in the literature on governance.

Public Administration in India

India is a country accepted the notion of social welfare state. The complexities of modern welfare state have resulted in ever growing expansion of the functions of the state; the state today is managing almost the entire life of the community. The Constitution, supreme document of the land has emphasized the need of establishing such governance and government system which should be not only of ‘good governance’ but also of ‘Pro people good governance’. The constitution in its Part IV has laid down some of the principles which are expected to be followed by the state as fundamental in the governance of the country. These principles enunciated the ‘rights of community’, which are to be secured by the government as per its capacity. The well being of the community is becoming increasingly dependent on efficient governmental management i.e. the public administration rather than on the separate efforts of individual.

There is no accepted definition of governance. There is divergence of opinion about the meaning of governance between the conservatives and the liberals, between socialists and the communists. The World Bank, for example, has sought to take a middle position be defining governance particularly as the traditions and the institutions by which authority in a country is exercised. This includes

(i) the process by which governments are selected, monitored and replaced;

(ii) the capacity of the government to effectively formulate and implement sound policies; and

(iii) the respect of citizens and the state for the institutions that govern economic and social communications among them.

In recent years the word governance has become a very fashionable term and is being used in a variety of ways and that covers a large number of organizations both in public and private domains.

Public administration is a great stabilizing force in society. Governments often change, but administration seldom experiences violent change. It provides an element of continuity between the old and the new orders.

Challenges

No theory of governance could be intelligible unless it is seen in the context of its time. India’s democratic experience of the past six decades has clearly established that good governance must aim at expansion of social opportunities and removal of poverty. Good governance, according to the author, means securing justice, empowerment, employment and efficient delivery of services.

However having several benefits one cannot overlook the problems and challenges that are facing by the Indian administrative agencies.  Criminalization of politics and corruption are two major challenges that are faced by the Indian administration. Along with this there are several areas of concern that need to be addressed energetically and calls for synergy of efforts between government, the market and the civil society.

Administration as a mechanism for social change

Though there are several defects in working and manner of exercising of decision making, law making etc. power of administration we cannot deny the significance of the administrative wing. The individual in the society is concerned with public administration at every turn of his life from the cradle to grave.

Indeed, public administration begins to interest itself in an individual even before he is born, in the shape of pre-natal care of the expectant mother, and continues till after his death, e.g. recording his death in the official papers, proving his will, taking care of his property etc. when the child is a few years old, he goes to one of the state schools for his education. After education he enters in to profession, businesses which are subject to public regulation and control of one type or of another. We are all concerned with public administration as the payers of taxes and consumers of the various goods and services it provides.

Social Change Defined

Social change refers to any significant alteration over time in behavior patterns and cultural values and norms. By “significant” alteration, sociologists mean changes yielding profound social consequences. Examples of significant social changes having long-term effects include the industrial revolution, the abolition of slavery, and the feminist movement.

SOCIAL CHANGE-

1. The structural transformation of political, social and economic systems and institutions to create a more equitable and just society. 

2. Proponents target the underlying causes of critical social problems, such as homelessness, discrimination and poverty. 

3. While a variety of organizing and advocacy methods are utilized, social change organizations are characterized by activism, cooperation, persistence, and dedication of their members. (Example: An association of people with developmental disabilities working collectively to address issues of discrimination by empowering its members to advocate for themselves and collectively challenging service providers, government agencies and other institutions to ensure equal access and rights for ALL developmentally disabled people.)

Public administration is a great stabilizing force in society. Governments often change, but administration seldom experiences violent changes. It provides an element of continuity between the old and the new orders. Public administration is not only a preserver of the civilized life as we know it today. But it is also the great instrument of social change and improvement.  

        

In India, the modern democracy has brought in the conception of the welfare state resulting in ever-increasing demands on public administration for more and more services. This inevitably means more of administration than before. In welfare state, the government has undertaken stupendous task of leveling down the economic inequalities, building up a socialist pattern of society free from poverty and starvation, spreading education among all, abolishing untouchability, securing of equality of status, rights and opportunities for women and effecting as all round economic and social development. The burden of carrying out these tremendous social changes in a planned and orderly way rests upon the public administration of the country. If public fails in these tasks, the dreadful alternative is violent revolution.

E-Governance-

E-Governance (Electronic Governance) is the application of information and Communication Technologies (ICTs) to the processes of government functioning to accomplish simple, accountable, speedy, responsive and transparent governance. It is transforming the existing government. It integrates people, processes, information and technology for meeting goals of the government.

The aspects of public administration which are highly affected by E-Governance are the delivery of services, decision-making, knowledge management, communication, human resources and financial management and regulations.

The Government of India recognized that the objective of achieving E-governance goes far beyond mere computerization of standalone back office operations. It means fundamentally change how the government operates and this implies a new set of responsibilities for the Executive, Legislature wings and the citizenry. Government departments having maximum interaction with the public were identified for use of IT. Some of these are : electricity, water, rural services, sanitation etc.  A new group-Electronic Governance Group-exists in the Department of Information and Technology, Govt. of India, in order to accelerate the usage of information technology in all spheres of governance.

Right to Information

The growth of democracy and bureaucracy went side by side. As democracy spread, the bureaucracy enlarged its functions and the state became more powerful than before. Therefore the need was felt for making the bureaucracy accountable to the people. Enforcing the accountability of state is based on a fundamental democratic right to know.

The Right to Information Act was passed by the Indian Parliament, which came in to force in Oct. 2005. The object of the Act is to ensure that all citizens are able to seek information which is under the control of any public authority. The idea is to give transparency, accountability and openness in government administration.

Concluding remarks

India’s democracy is at the centre of governance architecture. It creates opportunities, sustains leadership and generates hope. Good governance being central to the Indian democratic experience could be seen more clearly when we look at what is happening in our part of the world. The major shifts in India’s national value system made impact both on the nitty and gritty of administration as well as the intellectual build up of the civil service, the police and the judiciary. This is not the occasion to analyze how it came in the way of India’s successes and failures in the social, economic and political domains, but whenever there is a major shift in political discourse governance gets affected both in its content and emphasis.

The major challenge is to put in place institutional arrangements for service delivery that are workable in a particular district or a region and are made to function in a manner that are intelligible to the local people and that also encourages them to participate. Such institutions would be responsive to the citizenry and reasonably efficient in the delivery of public services.

The concept and practice of good governance in a country demands that there should be constructive mechanisms and procedures that will enable the three principal actors – government, market and civil society – to play in concert and to supplement each other’s capability.

The working of all governments at the Centre and in the States has clearly revealed the existence of powerful interest groups who have a strong vested interest in preserving the status quo. This comes in the way of government becoming the effective agent of change and guarantor of social justice. The entrenched power group always resists attempts to alter the status quo and that too in favour of disadvantaged and poor. The poor are largely unorganized and cannot be mobilized easily because of their large numbers. The leadership at various levels placed in the task of striking a balance between the demands of the powerful interest groups and voiceless poor have rarely gone against the powerful.

Women are key to good governance. Their increasing representation in democratic institutions have provided stability to Indian polity. Women can bring constructive, creative and sustainable solutions to the table. Women participation in economic programmes needs to be augmented for in women we get expendable providers, educators, caretakers and leaders.

Scholars as well as administrators agree that participation of civil society in decision-making, public sector capacity building and rule of law are essential for quality and timely delivery of services.

It is being widely appreciated that good governance is dependant not merely upon good policy advises but more importantly on the processes and incentives to design and implement good policies themselves. Dysfunctional and ineffective public institutions are increasingly seen to be at the heart of the economic development challenge. Misguided resource allocations, excessive government interventions, and widespread corruption have helped in perpetuation of poverty. The weak institutions of governance make an adverse impact on service delivery.

[1] Public Adminsitration in Theory and Practice, M. P. Sharma, B. L. Sadana, Harpreet Kaur, Kitab Mahal, 47th Edn. 2011

[2] http://grammarist.com/usage/governance/

[3] (http://blogs.ivarta.com/The-good-governance-where-does-India-stand/blog-90.htm, The good governance: Where does India stand?  By: K Parthasarathi)

- Mahendra Subhash Khairnar,
Asstt. Professor, Bharati Vidyapeeth’s Yashwantrao Chavan Law College, Karad


Article Courtesy: http://www.lawyersclubindia.com/articles/Public-Administration-in-India-as-a-mechanism-for-social-change-5309.asp#.Va6gmPmqqko

A GOOD READ - IMPACT EVALUATIONS CRUCIAL FOR EFFECTIVE PUBLIC POLICY.

IMPACT EVALUATIONS CRUCIAL FOR EFFECTIVE PUBLIC POLICY:

Courtesy: Asian Development Blog- See more at: http://blogs.adb.org/blog/impact-evaluations-crucial-effective-public-policy#sthash.ZGxzffSZ.dpuf

By Vinod Thomas on Mon, 01 September 2014

Asian countries are increasingly turning to investing in dedicated development programs rather than relying entirely on economic growth to deliver better social outcomes. Evaluations of their actual impact have not always accompanied such decision making, but where they have, it has made a key difference.

Impact evaluations can  guide policy and investments based on evidence instead of them being driven mostly by special interests.

Evaluations and policy choices intersect in three respects. First, conducting assessments of policies or investments—for example, a social protection initiative—allows them to be expanded on the basis of the results obtained. Second, they bring out the crucial complementary factors that are necessary for development success—for example, road projects can improve inclusion if they are linked with programs addressing education and health care in the same area. Third, there are emerging avenues of action—for example in climate change, where past experience may not provide a sufficient guide for the future.

Careful evaluations in some social areas have given policymakers grounds to expand or wind down a program. For example, assessments of conditional cash transfers have provided a basis to expand these programs in Brazil, Mexico, the Philippines, and elsewhere. 

An impact evaluation of the Philippines’ conditional cash transfer program, which started with 6,000 households in 2008, showed gains in reducing stunting in children, increases in school enrollment and attendance, and increased ante- and post-natal care for women—well worth the program costs. As a result, the program was massively expanded to cover more than 3 million households in 2013.

Impact evaluation initially focused on social programs, where information on beneficiaries, and others before and after a program, is relatively easier to obtain. But it is now expanding into other areas of policy, such as transport, energy, and the environment. All these areas present challenges for analysis, such as separating cause and effect, attribution, and assessing the validity of the outcomes across various locations, beneficiary groups, or policy instruments.

Evaluations have often also highlighted the importance of complementary factors. In many instances, while the intervention did produce results, the gains were limited and full impact was not achieved. Impact evaluations help identify the barriers to achieving better outcomes, or the inadequacies in program design.

One consistent theme has been the limits of poverty-oriented efforts to reach the very poor. An impact evaluation of microfinance in Pakistan and Viet Nam found that there were trade-offs between program impact and targeting of the poor. Pakistan’s program was able to target and include the poor, but the program had very little impact on their welfare. On the other hand, Viet Nam’s mostly non-poor clients enjoyed positive direct impact on income and enterprise employment.

A study on Bangladesh pointed to the gains from rural roads maintenance, but again the benefits missed the very poor. In these and other instances, the presence or investment in related areas such as education, health, and financial literacy proved critical. Rural electrification will not only light communities, but can transform lives if education and income opportunities are promoted.

Among emerging issues, biodiversity and the environment have received relatively little attention from impact evaluation. But where they have been considered, the results have been noteworthy.

An evaluation of forest protection worldwide found that establishing protected areas is effective in reducing the loss of forest cover. But the impact of protected regimes—

rates of deforestation before and after intervention—were sharper in areas closer to communities and economic activities than in settings far from economic activities. 

Studies in Latin America found a strong correlation between forest protection and indigenous land tenure and property rights. While protecting pristine forests is equally important, protection of land competing with other economic uses can have relatively high payoffs too.

The application of lessons to new challenges remains difficult as there are limits to what can be inferred from historic data. Using an impact evaluation based on past experience to guide future action presents a tough challenge when the problems are new. Climate change is a case in point where climate models yield various projections with varying probabilities.

These are some of the challenges of applying impact evaluation to guide policy. These and many others are to be discussed at an international conference on 5-6 September cosponsored by 3IE, the Government of the Philippines and the Asian Development Bank, that will review the growing body of evaluative work directed at policy.

Disaster Management Cycle

It is imperative to understand the Disaster Management Cycle in order to have a holistic & comprehensive policy for it.
Earlier Disaster Management was viewed as a short term relief endeavour that lasted till some time after a disaster,but now it has become both pre & post Disaster citing the benefits & lesser losses caused by preventing a disaster or mitigating it through proper policy. That saved expenditure can be then further used for development programmes & policies for the country.


STAGES IN DISASTER MANAGEMENT:

1) Before the Disaster: To reduce the potential for human,material or environmental losses caused by hazards & to ensure that these losses are minimised when the disaster strikes.

2) During the Disaster: To ensure that the needs & provisions of victims are met to alleviate & minimise suffering.

3) After the disaster: To achieve rapid & durable recovery which does not reproduce the original vulnerable conditions.

THE DISASTER CYCLE:

1) The Disaster Event/Impact: The real time event of a hazard occurring and affecting the elements at risk.

2) Disaster Response: This entails restoring physical facilities rehabilitation of affected population, restoration of lost livelihoods & reconstruction efforts to restore the infrastructure lost or damaged. One can gauge flaws in the efforts pertaining to policy and planning with respect to location and type of infrastructure and social schemes to improve the social positioning of underprivileged.
Disaster losses can be mitigated to a large extent by effective response on the part of govt. & civil society.

3) Disaster Recovery: Recovery phase involves implementation of actions to promote sustainable redevelopment including reconstruction & rehabilitation following a disaster. It is a long term measure.

4) Development: Once the above is done then the development works begins once again, by development it is meant sustainable development.

RESPONSE MECHANISM IN INDIA:

1) Central Response ( Prime Minister, Cabinet Committees, Home Affairs & Agriculture Minister)

2) Administrative Response ( Operational requirements & provision of Central assistance as per existing policy)

3) Energising the local govt. to strengthen administrative preparedness for disaster response.

Disaster Types, Vulnerabilities Classification, Hazard,Environmental concerns,Development Vs Environment

The recent Uttarakhand & Kashmir floods and its uncontrollable aftermath have once again brought up the overarching importance of Disaster Management , understanding and predicting a hazard and taking preventive action for it as well as corrective and remedying action post a disaster.

Now, before proceeding further it is imperative for one to understand the fragile yet important relation between a Hazard & Disaster.

A) HAZARD: A potentially damaging physical event,phenomenon or human activity that may cause the loss of life or injury, property damage, social and economic disruption or environmental degradation. They can be natural or man made and single,sequential or combined in their origin and effects.

When a Hazard turns into reality it is termed as a Disaster. It proceeds by cause-effect due to endogenous (inherent) & exogenous (external) factors that combine to excite the phenomenon into a large scale destructive event. Disaster Management is an attempt to inquire into the process of a hazard turning to a disaster and identify the causes and rectify the same through public policy.

CLASSIFICATION OF DISASTERS:

Under the chairmanship of J.C. Pant, a High Powered Committee was constituted in Aug '99 grouped disasters into the following five categories,based on generic consideration:

1) Water & Climate: Floods,cyclones,tornadoes,hailstorms,cloudbursts,heat/cold wave,snow avalanches,drought,sea erosion,thunder/lightning.

2) Geological: Landslides,mudflows,earthquakes,large fires,dam failures and bursts,mine fires.

3) Biological: Epidemics,pest attacks,cattle epidemics,food poisoning.

4) Chemical, Industrial & Nuclear: Chemical and Industrial disasters, nuclear disasters.

5) Accidental: Forest fires, urban fires, mine flooding, oil spills, major building collapse, serial bomb blasts, festival related disasters, electrical disasters and fires, air and road and rail accidents, boat capsizing, village fire.

NODAL MINISTRIES COORDINATING ALL ACTIVITIES OF STATE & DISTRICT ADMINISTRATION:

TYPES OF DISASTER/CRISIS	NODAL MINISTRY
Air Accidents	Ministry of Civil Aviation
Civil Strife	Ministry of Home Affairs
Major breakdown of any of the Essential Services posing widespread problem	Concerned Ministries
Chemical Disasters	Ministry Of Environment
Biological Disaster	Ministry of Health
Nuclear Accident inside/outside the country which poses health or other hazards to people of India.	Department of Atomic Energy

But there are still many that are missing like heat waves & migrant issues. Also it is being increasingly realized that many natural disasters are also due to man made causes, reason being policy disasters rather than as a result of nature's vagaries or designs of fate.

Experience of floods in India has proven that more deaths are caused due to epidemic outbreaks following vector proliferation in accumulated waters rather than the flood itself which proves the system failure.

The lack of timely decision making & action after droughts by the govt. leads to multiple deaths of farmers.

Earthquakes are majorly increased in today's times due to abuse of natural resources by man alongwith bad policy decisions.

Disasters also lead to major economic damage and diversion of financial resources to non plan expenditures instead of plan development expenditures.

INDIA'S KEY VULNERABILITIES:

1) Coastal states particularly on the East Coast & Gujarat are vulnerable to cyclones.

2) 4 crore hectare landmass is vulnerable to floods.

3) 68% of net sown area is prone to droughts.

4) 55% of total area is in seismic zones III - V, hence prone to earthquakes.

5) Sub-Himalayan sector & Western Ghats are prone to landslides.

MAN MADE DISASTERS:

1) Road/Traffic accidents

2) Nuclear, Chemical & Biological threats

3) International terrorism

4) Communal riots

5) HIV/AIDS

6) Food insecurity, poverty, worsening health care,dirty water & sanitation, uncontrolled urbanisation & common disease.

7) Civil war & International wars

These are just a few to name, the list goes on. The few actions taken are that now Disaster Management has become a part of plan commitments thus getting it  more priority and more resource allocations. Retrofitting & Earthquake resistant structures et al are being undertaken too.

The agenda now according to the 10th Plan for disaster management is development of capacity at local levels through effective decentralisation, improvement in law and order administration, through modernisation & training, urban development with a perspective of disaster mitigation planning involving all stakeholders.

VULNERABILITY PROFILING:

All this calls for a thorough vulnerability( threat) profiling of India to remedy the above.

Following steps are imperative for the vulnerability assessment and preparedness in high risk zones:

1) Identification of various hazard prone areas. Preparation of detailed vulnerability profiles, mapping food insecurity, aviation hazard, landslide hazard, etc.

2) Vulnerability & Risk assessment of buildings.

3) Developing disaster damage scenarios.

4) Developing technical guidelines for hazard resistant construction.

5) Upgrading of hazard resistance of existing housing stock by retrofitting.

6) Crafting techno-legal regime to be adopted for infrastructure development.

ENVIRONMENTAL CONCERNS:

1) Global warming & Extreme climate: This leads to El Nino & La Nina having increased impacts leading to disasters. Entire water system is being disrupted by melting of Himalayan glaciers. A large number of deaths are caused due to heat and cold waves from northern and coastal states.

2) Agro Forestry: Large scale deforestation across the globe coupled with faulty management practices have resulted in all kinds of environmental degradations such as wind and water erosion, physical & chemical degradation of soil, water & biodiversity, global warming, floods,droughts & desertifications.

Agro forestry is the solution to all these issues.

Agro Forestry: Agroforestry or agro-sylviculture is a land use management system in which trees or shrubs are grown around or among crops or pastureland. It combines agricultural and forestry technologies to create more diverse, productive, profitable, healthy, and sustainable land-use systems. ( source - Wikipedia)

Lets summarise the benefits of Agro - Forestry:

a) Control of soil degradation

b) Control of desertification

c) Flood control

d) Drought Moderation

e) Reduction in groundwater pollution caused by high inputs of fertilisers

f) Increasing biodiversity in farming and watershed scale.

g) Increasing food security and reducing pressure on land

h) Checking deforestation and its impact on environment

i) Reducing pressure on forests though on farm supply of fuel wood,fodder and other forest products

j) Reduction in build up of atmospheric CO2 and other greenhouse gases

k) Disaster prevention,rehabilitation & reconstruction

3) Urban Risks: Rapid urbanisation is increasing at unprecedented levels. High density areas with poorly built and maintained infrastructure are subjected to natural hazards, environmental degradation,fires,flooding & earthquakes.

DEVELOPMENT VS. ENVIRONMENT:

Development should never come at the cost of environment. We all have seen the effects of commercialisation & development activities in Uttarakhand & Delhi and other states. Therefore, what is required are proper eco-friendly and environment friendly development policies. 

TOWARDS NEW ICT BASED ADMINISTRATIVE CULTURE

We have already discussed the Nature and Concept of Administrative Culture in a previous post of this blog.

So, today we will discuss the case for ICT based change and how to implement and blend it into an organisation's existing Administrative culture.

One sees the immense public interaction that govt. offices have to do day in and out and that is very burdening on the staff if they are using primitive & inefficient systems to carry out these heavy transactions. Such inefficiency leads to degraded service delivery and also corruption resulting from non-transparency.

The solution to this issue is - ICT implementation.

STEPS TO ICT IMPLEMENTATION:

1)Gain high level management support for the project;
2) Undertake a pilot project
3) Ensure that all users have access to the networks to provide an adequate population of users
4) Make sure the networking is integrated with the organisation core office automation applications.
5) Have the central IT unit coordination
6) Tackle difficult questions of security cost and ownership
7) Demonstrate possibilities to those interested
8) Provide the organisation with a presence on the internet
9) Provide a way to receive information from internet
10) Create an internal process to guide internet use
11) Provide positive role models for users
12) Provide new mechanisms to support rhetoric of organisation
13) Use technology to implement and administer technology


MECHANISMS TO BE USED FOR ICT IMPLEMENTATION:

1) Identify ICT applications that can provide improved services to citizens and help public administration in improving planning,monitoring and administrative processes.

2) Demonstrate feasibility of implementing such applications by specifying broad architecture, detailed design and creating prototype application software (wherever feasible); and

3) Disseminate the work to public administrators that promote and use e-governance.

REFORM ACTIVITIES THAT THE GOVT. NEEDS TO PERFORM TO IMPLEMENT ICT:

1) Lay emphasis on 'new governance' concept and its implications to accountability,management and democratic control

2) Instructional materials to acquaint both policy scholars and practitioners with these alternative tools and with the 'tools approach' that focuses attention on them. More than that,it is needed to establish an agenda for future action that might improve the operation of public programmes by sensitising policymakers and policy administrators to the distinctive features and operating demands of the various tools that public programmes embody;

3) Develop conceptual papers on strategies that governments can follow to introduce e-governance.

4) Work with specific departments/programmes to identify opportunities for developing ICT applications

5) Design ICT applications and identify hardwares and software resources that would be required to implement such applications

6) Develop the software or prototypes(wherever feasible) to demonstrate the feasibility of building such applications.

7) Conduct cost-benefit analysis of e-governance projects and preparing comprehensive evaluation reports.

8) Document case studies of successful e-governance applications already developed in the field.

9) Design workshops for sensitising senior echelons of public administrators.

10) Develop papers,reports and films to disseminate the output.


LIMITATIONS TO THE ABOVE IMPLEMENTATION OF ICT:

1) Bureaucracy is ever so reluctant to open up and give away the power of secrecy that they wield over the information they control through the internet that will expose their inefficiency.

2) Paucity of funds with the public bodies.

3) Many public administrators and office staff understand e-governance as mere 'computerisation' for calculations and typewriting thus 90% of the computers' processing and storing and information delivering capacities are lying unutilised/underutilised.

4) Non compilation of data bases and even if there is a database, it is rarely updated thus reducing the computer networks to no use at all.

SUGGESTIONS FOR CUTTING BACK ON THE LIMITATIONS:
1) Make a compelling case for change - The people who have a stake in the outcome see the need to change as it has been proved via research that as the employees' understanding of a need for change went down, the failure rate went up.

2) Communicate formally and informally

3) Personalise the Message - What does it mean for me?

4) Acknowledge the unknowns

5) Surface rumours and Fill in the blanks

6) Practice what you preach

7) Acknowledge and build on what employees value

8) Re frame resistance

9) Employees resist coercion, not change

10) Empathise